Two clear functions
Phone reception
For calls where the customer asks a question, describes a problem or wants to be contacted. The result is a clear case in MotoSpyder.
Digital reception
An extra receptionist on the phone
When you cannot answer, MotoSpyder's digital reception can take the call, help the customer and create a case or booking.
How it works
- 1
The customer calls the workshop.
- 2
The phone assistant answers and asks what the customer needs.
- 3
It collects name, phone number, registration number and request.
- 4
If the customer wants to book, the assistant can help find an available time.
- 5
You receive a case or booking in MotoSpyder.
Two clear functions
Booking help
For calls where the customer wants to book a time. The assistant can guide the customer to an available slot and create the booking in MotoSpyder.
Useful when
- you work alone or with a small team
- everyone is busy in the workshop
- customers often call instead of booking online
- you miss calls during tire season, service or diagnostics
- you want fewer notes and forgotten phone calls
Try it before you decide
Start with a simple demo or pilot. Then you can hear the conversation and see what information reaches MotoSpyder.
See how automated Google review requests follow up completed customer visitsFAQ
Can the phone assistant book appointments?
Yes. The goal is for booking help to use MotoSpyder's available times and create bookings for the right workshop.
What if the customer only has a question?
The assistant collects the right details and creates a case that the workshop can follow up.
Does the workshop need online booking?
Booking help works best with MotoSpyder online booking because the system then knows which times and services can be booked.